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Our Mission

The primary mission of the Information Systems Help Desk is to provide the University and the Development & Alumni Relations staff accurate, timely and accessible service that supports core processes. We strive to provide you with innovative solutions that meet your evolving information system needs.


What Assistance is Provided?

Hardware Selection, Installation, and Maintenance services:
This service is available for PSU owned equipment and to Division staff whose offices are located in the following buildings:

  • Bristol I
  • Hintz Alumni Center
  • Legg Mason
  • Old Main

Software Installation and Configuration:
This service is available for PSU owned equipment and to Division staff whose offices are located in the following buildings:

  • Bristol I
  • Hintz Alumni Center
  • Legg Mason
  • Old Main

This applies to the following software applications:

  • Antivirus applications
  • Spyware detection and removal applications
  • MS Windows XP
  • MS Office Suite
  • MS Internet Explorer
  • Adobe Acrobat Reader
  • Advance Client/Server (ACS)
  • BSR/q
  • Lotus Notes

Software Support (including "How To" questions):
This service is available for the following software applications:

  • Advance Client/Server (ACS)
  • BSR/q
  • Launchpad (Division of Devlopment & Alumni Relations internal Web Site)
  • Lotus Notes
  • iFiles and/or ADM (Advance Document Management)
  • Document Imaging Application
  • ACS Data Warehouse (available to Division Central Administration staff only)

Batch Selects & Reporting :
This group provides reports, mailing lists and labels through reports from ACS/BSR data.

How to Request this service?

  • Through E-mail: Please send your request to clh20@psu.edu, seb9@psu.edu, and lcp1@psu.edu. Please include all three e-mail addresses in the To field of your message.
  • By Phone: Please call one of the following Batch Selects and Reporting Staff Members:
    • Christa Williams at 814-863-7168
    • Sharon Bywater at 814-863-4856
    • Linda Plozner at 814-863-4856

Requests for this service must adhere to the following guidelines:

  • Requests must be authorized by the Development Officer or the Alumni Liaison of the College or Department. Written authorization should be sent to the Select Office, 260 Bristol I or via e-mail (see email addresses listed above).
  • Know your criteria
  • Allow 3-5 days for completion of all select output.
  • Files are submitted by 2:30 PM daily.
  • Output may be sent to the requestor or directly to addressing services.
  • Payment for the select is requested when the individual is notified of the count.

Billing Information:

  • The charge for a list or labels is $15.00 per 1000 names with a $15.00 minimum.
  • Payment can be in the form of an IDCC on IBIS, purchase order, or check with the service organizaiton logo.
  • No personnel checks or cash will be accepted.
 
 
 
   
Copyright 2008, The Pennslyvania State University
For comments or suggestions, e-mail: kkg107@psu.edu
All rights reserved.
Last Updated April, 2008